In compliance with art. 52 of the Legislative Decree 6 September 2005 n. 206 (the «Consumer Code»), you have the right to withdraw from the contract signed with Fureco Srl. (The «Seller» or «Fureco») without any penalty and without giving any reason, within 14 days from the day you received the products purchased on fureco.it.
In compliance with art. 54 of the Consumer Code, you can exercise the right of withdrawal using, at your choice, one of the following methods:
- a) online transmission to the Seller of the Return Form, completed in full; in this case, the Seller will send you confirmation by e-mail that the declaration of withdrawal has been received;
- b) sending by post to the Seller this Return Form, compliant with the standard form pursuant to art. 49, paragraph 4, of the Consumer Code, to be completed in full;
- c) sending by post to the Seller another explicit declaration of your decision to withdraw from the contract.
In cases b) and c) your declaration must be sent to the attention of the Customer Service at the registered office of Fureco Srl, located in Via Magenta, 35, 20831 Seregno MB. It is understood that, in such cases, the burden of proving the correct and timely exercise of the right of withdrawal will be borne by you.
In compliance with art. 57 of the Consumer Code, once the withdrawal from the contract has been exercised, the products to be returned must be delivered to the courier within fourteen (14) days from the date on which you notified the Seller of your decision to withdraw from the contract.
In compliance with art. 59 of the Consumer Code, the right of withdrawal is excluded if you have purchased tailor-made or customized products.
- Conditions for exercising the right of withdrawal in accordance with art. 52 of the Consumer Code
The right of withdrawal is exercised correctly if the following conditions are fully met:
- the right of withdrawal must be duly exercised within fourteen (14) days of receipt of the products by following one of the methods indicated above;
- the products must not have been used, worn, washed and, in any case, must comply with the requirements indicated in art. 3, below, on the conformity checks of returned products;
- the identification tag must still be attached to the products (see article 5 below);
- the products must be returned in their packaging;
- the returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract;
- the products must not be damaged.
If you have complied with all the required conditions, the Seller, in accordance with art. 56 of the Consumer Code, will reimburse you in full the price of the products purchased, remaining at your expense only the costs of the return, i.e. those for returning the purchased products to the Seller, unless the Seller has expressly exempted you from such expenses to the at the time of purchase and on the further condition that you use the forwarder and the shipping methods suggested by the Seller in the following paragraph 2.
- Conformity checks of returned products
You will be contacted if your return cannot be accepted because it does not comply with the conditions referred to in lett. a) and e) of the previous paragraph 1 or in the hypothesis referred to in art. 59 of the Consumer Code and you can choose to have the purchased products back at your expense. If you refuse this shipment, the Seller reserves the right to keep the products and the amount corresponding to the purchase price of the products.
All products must be returned new and unused, in perfect condition, with all protective materials and with identification tags and stickers attached to the products (if any), as well as their packaging, accessories and documentation. If the product shows signs of use or if it has been used or altered from its original condition in any way, the Seller reserves the right not to accept the return or, alternatively, to reduce the amount of the refund or exchange. consequentially.
For example, the Seller may make a reduction in the refund in the following circumstances:
- the products have been used, worn, damaged or washed;
- the identification tag is no longer attached to products with the disposable seal or has not been returned. Please note that the identification tag is an integral part of each product; and / or
- the original packaging which is an integral part of the product (e.g. the protective bag) has not been returned;
You will be contacted if the Seller decides to reduce the refund for this reason. In this case, you can choose (as an alternative to the deduction of the refund) to have the purchased products back at your expense. In the latter case, if you refuse the shipment, the Seller will have the right to withhold the products and the amount indicated for the reduction of the refund, due to the decrease in value of the returned products.
The Seller assumes no responsibility in the event of products returned by mistake or items forgotten in packages or returned products.
- Refund times and methods
After the Seller has received your return and checked that all the requirements have been met, you will receive an e-mail confirming acceptance of the return and Fureco will proceed with the full refund, or, if it is found that there is a decrease in the value of the returned products, you will receive an e-mail in which you will be informed of the amount deducted by way of deduction of the refund and Fureco will refund the amount due. Whatever payment method you use among those available, the refund is activated by the Seller as soon as possible, and in any case within fourteen (14) days from the date on which you became aware of the exercise of your right of withdrawal, once it has been verified that the withdrawal has taken place in compliance with the above conditions.
The actual time for crediting or returning the sums you paid for the purchase of the products depends on the payment methods used:
- purchase by credit / debit card: the repayment time depends on the credit / debit card management company, but normally takes place within two account statements. We remind you that the value date of the re-credit is the same as the debit, so you will not suffer any loss in terms of bank interest;
- purchase via PayPal (if available): the refund will be made to your PayPal account and will be immediately visible. The actual refund to the credit card from your PayPal account depends on the institution that issued the card;
In the case of a gift, the reimbursement of the sums will be made to the person who made the payment.
- Products affected by defects or non-compliant
Without prejudice to the application of the mandatory rules for consumer protection, you can return a product because it is affected by defects or does not comply with the order, informing the Seller, within thirty (30) days from the day you received the products purchased on fureco. it, using the Return Form; if the defect appears after thirty (30) days, please contact us.
Fureco will check the products you have returned because they are affected by defects or do not comply with the order and will proceed with the full refund, including the shipping costs and the expenses you have incurred to return the products to Fureco.
In the event that Fureco does not detect any defect or lack of conformity in the returned products, you will be informed that your return will not be accepted and you will be able to choose whether to have the purchased products back. If you refuse the shipment, Fureco will have the right to keep the products and the amount corresponding to the purchase price of the products, as well as reserves the right to request the costs incurred.
- Conditions for exchanging products
In some cases, as specified below, you will have the possibility to change the products purchased with others of the same model, having different size and / or color. The exchange of products will be possible only if the products in the selected size and / or color are available at the Seller’s warehouses.
The exchange request will take place within the following limits:
- only those purchased products may be exchanged for which this possibility will be expressly provided for in the Return Form;
- you can request the exchange of one or more products purchased only with products of the same model, with different size and / or color. In any case, the options available for the exchange will be indicated in the Return Form;
- you can request the exchange of one or more products purchased no later than fourteen (14) days from the date of their delivery, by completing the Return Form, to be sent electronically to Fureco within the aforementioned term. The products to be changed must be delivered to the courier within fourteen (14) days from when you notified the Seller of your decision to change the products;
- you can make only one exchange request for each product purchased;
- the products for which you request the change must be returned to Fureco in their original packaging, unused, worn, washed or damaged, and the identification tag must still be attached with the disposable seal;
- the products to be exchanged that are part of a single order must be sent to Fureco in a single shipment. Fureco, in fact, reserves the right not to accept products from the same order, sent for exchange at different times.
If all the aforementioned conditions are correctly respected, once the Return Form containing your exchange request has been completed and sent, Fureco will process the same exchange request by sending you a confirmation e-mail for this purpose.
After Fureco has received the products you intend to change and checked that all the above requirements have been met, Fureco will check the actual availability at its warehouses of the products in the size and / or color you have selected.
In the event that the product or products selected for the exchange are not available at its warehouses, Fureco will not be able to accept your exchange request and will therefore proceed to refund you the price of the product or products originally purchased and not replaceable, in accordance with what provided for by the Consumer Code and in the manner provided above.
In the event that the product or products selected for the exchange are available, Fureco will be able to accept your exchange request and will therefore proceed to send you an e-mail confirming the shipment of the replacement products. In this case, the shipment will take place within thirty (30) working days from the date on which Fureco becomes aware of your exchange request. The shipping costs of the replacement products will be borne by Fureco.
If the price of the purchased product is lower or higher than the price of the product selected for the exchange, you will not be entitled to any refund and / or charge for the difference. However, it is understood that, as an alternative to the request for product replacement, you can exercise your right of return in accordance with the Consumer Code.
You will be contacted if your exchange request cannot be accepted because it does not comply with the above conditions. In this case, you can choose to get back the products you intended to exchange at your expense. If you refuse this shipment, Fureco reserves the right to withhold the products and may also withhold the amount corresponding to the purchase price of the products themselves, or the amount indicated for the reduction of the refund, due to the decrease in value of the products. returned products, as indicated above.
The replacement product or products may be subject to subsequent return pursuant to art. 52 of the Consumer Code.
- Product identification tag
We remind you that all the products offered for sale by the Seller are equipped with an identification tag attached with a disposable seal, which is an integral part of the good. We therefore remind you to try the product without removing the tag and its seal, because returned products that do not have them will not be accepted.
- Consumer Code
These Conditions for exercising the right of withdrawal, which are an integral part of the General Conditions of Sale, are governed by Italian law and in particular by the Consumer Code.