Right of Withdrawal

Procedures for exercising withdrawal

In compliance with Article 54 of the Consumer Code, you may exercise your right of withdrawal using, at your choice, one of the following methods:

• a) Online submission of the fully completed return form to the seller; in this case, the seller will send you confirmation of receipt of the withdrawal declaration via e-mail.
• b) Mailing this return form to the seller by post, in compliance with the model form pursuant to Article 49, paragraph 4, of the Consumer Code, to be fully completed.
• c) Sending another explicit declaration of your decision to withdraw from the contract to the seller by post.

In cases b) and c), your declaration must be sent to the attention of customer service at the registered office of Fureco S.r.l., located at Via Magenta, 35, 20831 Seregno (MB), Italy. It is understood that in such cases, the burden of proving the correct and timely exercise of the right of withdrawal shall rest with you.

In compliance with Article 57 of the Consumer Code, once you have withdrawn from the contract, the products to be returned must be handed over to the courier within fourteen (14) days from the date you communicated your decision to withdraw to the seller.

In compliance with Article 59 of the Consumer Code, the right of withdrawal is excluded in the event that you have purchased custom-made or personalized products.

Requirements for return acceptance

The right of withdrawal is deemed correctly exercised if the following conditions are fully met:

• The right of withdrawal must be regularly exercised within fourteen (14) days of receiving the products following one of the methods indicated above.
• The products must not have been used, worn, washed, and must in any case comply with the requirements indicated below regarding compliance checks on returned products.
• The identification tag must still be attached to the products with the disposable seal.
• The products must be returned in their original packaging (which constitutes an integral part of the product).
• The returned products must be handed over to the shipper within fourteen (14) days starting from when you notified the seller of your decision to withdraw.
• The products must not be damaged.

If you have complied with all required conditions, the seller, in compliance with Article 56 of the Consumer Code, will fully refund the price of the purchased products, while return shipping costs (i.e., those for returning the purchased products to the seller) will remain your responsibility.

Compliance checks on returned products

All products must be returned new and unused, in perfect condition, with all protective materials and identification tags and stickers attached (if present), along with their packaging, accessories, and documentation.

If the product shows signs of use or has been used or altered from its original condition in any way, the seller reserves the right not to accept the return or, alternatively, to reduce the amount of the refund or exchange accordingly.

For example, the seller may apply a deduction to the refund under the following circumstances:

• The products have been used, worn, damaged, or washed.
• The identification tag is no longer attached to the products with the disposable seal or has not been returned.
• The original packaging, which is an integral part of the product (e.g., the protective pouch), has not been returned.

You will be contacted if the seller decides to deduct from the refund for this reason or if the return cannot be accepted. In this case, you may choose (as an alternative to the deduction) to have the purchased products sent back to you at your expense. If you refuse delivery, the seller reserves the right to retain the products and the corresponding amount.

Refund timeframes and methods

After the seller receives your return and checks that all requirements have been met, you will receive a confirmation e-mail. The refund is processed by the seller as quickly as possible, and in any event within fourteen (14) days from the date they became aware of your exercise of the right of withdrawal.

The actual time for recrediting depends on the payment method used:

• Credit/Debit Card: The refund timeframe depends on the card management company, but normally occurs within two billing statements. The value date of the recredit is the same as the debit, so you will not suffer any loss in terms of bank interest.
• PayPal (if available): The refund will be made to your PayPal account and will be immediately visible. The actual refund to the credit card from your PayPal account depends on the institution that issued the card.

In the case of a gift, the refund of funds will be made to the person who made the original payment.

Defective or non-compliant products

Without prejudice to the application of mandatory rules protecting the consumer, you may return a product because it has defects or does not comply with your order, by informing the seller within thirty (30) days from the day you received the products purchased on fureco.it using the return form; if the defect manifests after thirty (30) days, please contact us.

Fureco will inspect the returned products and proceed with a full refund, including shipping costs and the expenses you incurred to return the products to Fureco.

In the event that Fureco finds no defects or lack of conformity, you will be informed that your return cannot be accepted and you may choose whether to have the purchased products sent back to you at your expense. If you refuse delivery, Fureco will have the right to retain the products and the purchase amount.

Conditions for product exchanges

In some cases, you will have the opportunity to exchange the purchased products for others of the same model, with a different size and/or color, subject to availability in Fureco’s warehouses.

The exchange request will be handled within the limits provided below:

• Only products for which this option is expressly provided in the return form may be subject to exchange.
• You may request an exchange no later than fourteen (14) days from the delivery date, by filling out the return form and sending it electronically to Fureco.
• The products to be exchanged must be handed over to the courier within fourteen (14) days starting from when you communicated your decision to exchange the products.
• The products must be returned to Fureco in their original packaging, unused, un-worn, unwashed, or undamaged, and with the identification tag still attached.
• Only one exchange request can be made for each product. Products from a single order must be sent in a single shipment.

If the exchange is accepted, Fureco will ship the replacement products within thirty (30) days with no shipping costs charged to you. If the product is not available, Fureco will not be able to fulfill the request and will proceed to refund the original price in accordance with the return procedures.

Product identification tag

Please remember that all products offered for sale by the seller are equipped with an identification tag fixed with a disposable seal, which constitutes an integral part of the item. We therefore remind you to try on the product without removing the tag and its relative seal, as returned products lacking them will not be accepted.

Consumer Code

These conditions for exercising the right of withdrawal, which are an integral part of the general conditions of sale, are governed by Italian law and in particular by the Consumer Code.